Return and Refund Policy

Welcome to Agorasto shop!

Return and Refund Policy

Last modified: 18/04/2021

Introduction

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at info@agorasto.com. To be eligible for return and refund, the following steps must be taken:

  1. Return and Refund must be requested in writing by contacting info@agorasto.com within 14 days of the original purchase date.
  2. Items must be returned to agorasto immediately, according to the instructions you will receive once contacting info@agorasto.com as directed in step 1.
  3. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in agorasto sole, reasonable discretion.
  4. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
  5. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

    Exceptions

    For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

    All sale & promotional Items are final and are not eligible for Return & Exchange.

    Refunds (if Applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


    AGORASTO is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact us at info@agorasto.com for any questions related to our policy, or simply to let us know how we can help.